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Trovera RMA & Warranty

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RMA Policy                                                                 Download RMA FORM
1.  No product will be accepted for return without a Return Materials Authorization (RMA) number from Trovera.
2.  All Product must be returned to Trovera prepaid, in new condition, unsold, undamaged, and unopened in the original sealed packaging, subject to the following:
  • A Return Authorization will be issued at no charge for return of Product within seven (7) business days of delivery of Product to Buyer from Trovera;
  • A Return Authorization will be subject to a fifteen percent (15%) restocking charge for Product delivered to Buyer from Seller more than seven (7) days but less than three (3) months prior to the date the Return Authorization is requested by Buyer subject to approval by Troverathe condition of the returned product is in any way misrepresented.
  • Product delivered to Buyer from Trovera more than three (3) months prior to Buyer’s request for a Return Authorization will not be eligible for credit.
3.  An RMA number is valid for 30 days.
4.  DO NOT WRITE ON THE PRODUCT BOX! The RMA number should be visible on the shipping label.
5.  Trovera does not accept returns of custom products, consumable products such as (bar code media, print heads), software licenses or service contracts.
6.  Mis-shipments must be claimed within 15 days of Trovera invoice date.
7.  Product must be sent back to the customer in the following circumstances:
  • If a product is returned missing any components sent with the original order.
  • If the condition of the returned product is in any way misrepresented.
  • If the received product is damaged in any way.
  • If there is not a valid and visible RMA number.
  • If a product returned on a DOA is tested as a full functioning product.
  • If product is received over 30 days after the date the RMA number is issued.
  • If a product is not returned in the original packaging and/or box
8.  Products that show signs of use are not returnable to Trovera as non-DOA.
9.  Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user consumers.
10.  Customer is responsible for freight when returning products.
11.  Customer is responsible for costs incurred by Trovera due to misrepresentation of the condition of product.
12.  Product that is discontinued or obsolete from the supplier does not qualify for a return.

    NON-DOA RETURNS POLICY - All products

1.  NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed.
2.  Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
3.  Customers have 30 days from date of invoice to request a non-DOA return. The RMA number issued is valid for 30 days from issue date.
4.  There will be a restocking fee on returns resulting from customer error.
5.  Non-DOA configured product may not be returned.
6.  Products that show signs of use are not returnable to Trovera as non-DOA.
7.  For customers on credit terms, credit will be applied to your account when the product is received by Trovera.
8.  Customer is responsible for freight costs when returning product.

    DOA RETURNS POLICY

1.  Refer to manufacturer's warranties and returns policies, available on the Trovera web site under our Support section.
2.  If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer.
3.  For customers on credit terms, credit will be applied to your account when the product is received by Trovera. Replacement product will be sent in advance, freight free.
4.  For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by Trovera. If desired, we will send replacement product at your normal C.O.D. or credit card status and you can request a refund or credit to your card when Trovera receives the returned product.

Warranty Policy

Warranty coverage for all products sold by Trovera is defined in Section 7, Warranties, of the Trovera Terms and Conditions of Sale that was provided at the time of purchase.  Below is a list of links to specific vendor warranties:

Trovera Software License Agreement

Janam Warranty

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RMA & Warranty
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